Support
Target reply time is under 48 hours. For bug reports, please include:
- Phone model and Android version (Settings → About phone)
- SweepKeeper version (Settings → About)
- What you were doing when it went wrong
- What you expected vs. what happened
Before you email — quick checks
The trail has gaps after a long hunt
This is almost always battery optimisation on your phone closing the app in the background. Go to Settings → Apps → SweepKeeper → App battery usage → Unrestricted (the exact path varies by phone — full instructions are in the app under Settings → Keep tracking reliable).
I bought Pro on my old phone, how do I get it on this one
On the new phone, install SweepKeeper, then Settings → Unlock Pro → Restore Purchases. Google Play handles the rest as long as you're signed in with the same Google account.
I want to move my data to a new phone
Settings → Backup → Export encrypted backup. Email the .skbk file to yourself (or AirDrop, USB, whatever). On the new phone, install SweepKeeper, then Settings → Backup → Restore.
I deleted a hunt by mistake
Deleted hunts and finds sit in trash for 30 days. Settings → (this UI is in active development for v1.0; restore is also available through the hunt detail screen's undo).
Feature requests
Welcome. Some categories will be declined up front: cloud sync, accounts, social features, anything that requires user data to leave the device. Those aren't "not yet"; they're "never" — the absence is the whole product.
What won't be requested
- Your email (beyond a support reply-to)
- The locations of your finds
- Photos of your finds
- Anything from inside the app database
If any of it is volunteered for context on a support thread, it gets used to help and then dropped. SweepKeeper data lives on your phone, not in any inbox.